Conversocial is an award winning, best-in-class social customer service solution. Conversocial is one of the select partners fully integrated with Facebook Messenger, and the only solution that offers proactive engagement capabilities on Instagram.
Conversocial enables global brands like Google, Hertz, Tesco, Audi and Hyatt to resolve complex service issues over Twitter, Facebook, Instagram, Youtube, Google+, SMS and others to revolutionize the social customer experience at-scale.
Named as Gartner's "2015 Cool Vendor in CRM Customer Service & Support", Conversocial enables brands to securely transform their contact centers by creating a #socialfirst service culture that integrates proven customer service processes with new technology and channels. Conversocial applies the disciplines of the contact center to the unique dynamics of social customer engagement to enable best-in-class customer experience. It is the solution for turning unstructured, chaotic social noise into organized and meaningful dialogue.
- Community Management
- United Kingdom
- United States Of America
Product Service Type
- Managed Service
- Self Service